GENERAL CONDITIONS OF SALE & PRIVACY CHARTER

How to write an order?

The most effective and safest way to register an order is our website: https://www.komozoo.com

You have the possibility to choose several types of regulations.

Do not hesitate to leave us as much information as possible, landline, business and mobile numbers, so that we have the opportunity to join you if necessary.

Credit Card Payment Method (CB):

This is without a doubt the quickest and easiest way, we guarantee you total confidentiality, payments being secured.

The payment of the payment of your order takes place the day of the shipment. This allows to regularize your invoice in case of missing (appendix produced out of stock).

Accepted credit cards are:

Credit card, Visa card, Eurocard, Mastercard.

Bancontact Mister Cash, Maestro and Paypal

Transfer mode

You can also pay by bank transfer. We must leave us in communication your order number, name and surname.

Belgium:

ING

BE67363065887187

BIC code: BBRUBEBB

Hardware order

The majority of items we offer are available in stock and therefore deliverable in about eight days with the exception of some products such as: terrariums, aquarium and terrarium supports, large bags of substrates, frozen and live insects.

Sending:

    • The small material 20kg max

The small material is sent by DPD, next day delivery before shipment.

The maximum of the package can be 20kg. This style of sending unfortunately does not allow multicolence,

We remind you that the mention "subject to unpacking" legally is worthless.

    • Heavy equipment (any package over 20kg and bulky)

Heavy equipment is sent by courier. The delivery time varies between 48h and 72h after shipment.

    • Items not in stock

We are committed to collect the material to ensure the delivery time, however if the delay was to exceed more than 15 days we are committed to refund directly to the consumer if he requested, the items not provided, without prejudice . Otherwise we will send the entire order of receptions of the ordered items.

Warranties and after-sales service

Equipment

The electrical equipment is guaranteed for 2 years, except for the devices for which the manufacturers offer a guarantee of longer duration (indicated in this case on the packaging and the description inside). The guarantee runs from the date indicated on the purchase invoice of the device.

The guarantee is only applicable under normal conditions of use; normal wear parts such as pump rotors, bulbs of all types, seals ... are excluded from the warranty.

The warranty is limited to the repair or replacement outright of the defective material without being able to claim compensation in this respect.

The warranty does not cover abnormal wear of equipment or damage resulting from faulty use (moisture in electrical or electronic equipment, submersible devices running dry, ...) or any outside intervention.

Items excluded from the warranty are items such as lamps (hqi, t8, t5, ...), unfinished electrical items (such as ballasts, sockets ...), power,

We have a very large assortment of spare parts allowing us in most cases to help you in the shortest possible time.

However, if you have to return equipment for repair, we will ask you to always indicate the reason for the return so we can do the troubleshooting as soon as possible.

    • The right of withdrawal applies only to natural persons.

In accordance with Articles L.120-20, the consumer has a period of seven (7) calendar days to return at its expense, the products do not suit him. This period runs from the day of receipt of the consumer's order. Any return may be reported in advance to the customer service of the seller. The product must be returned to the seller's address.

Sensitive products must not have been unsealed, so that the consumer can benefit from the right of withdrawal.

The right of withdrawal does not apply to orders including terrariums, racks and other custom-made items. The down payments collected for specific and custom-made items can not be refunded in the case of cancellation of the order if the order is delivered within a normal time.

Only products returned as a whole, in their original packaging complete and intact, and in perfect condition of resale will be taken back. Any product that has been damaged or whose original packaging has been damaged, will not be refunded,

Your e-mail address may be collected either via the order form, if you send us an e-mail, or if you send it to us voluntarily by any other means.

Information about the pages you viewed on our site.

Any other information you have voluntarily given us through customer surveys, forms or other.

E. Right of access and rectification

You can always check the status of your data by sending an email to: info@komozoo.com or writing to Komozoo, 12 antwerpsestenweg 1000 Brussel

You can consult and ask to complete, correct or delete any information about you on request, after checking your identity.

Billing information will, however, be kept for accounting purposes in accordance with the law.

F. Consent

By using our site, you expressly agree to accept the Komozoo privacy policy and consent to the collection and processing of information as described in the previous articles.

When sending promotional emails, a link will always be available to unsubscribe from the mailing list.

G. Transmission to third parties

No data collected by komozoo is transmitted to a third party without your consent.

For data under the responsibility of the hosting site, the host must make all necessary arrangements to store and process this data with the utmost care, so that they can not be unlawfully the knowledge of third parties.

The data may however be disclosed at the request of a legal authority or in good faith, considering that such action is required to comply with any law or regulation in force in Europe; to protect or defend the rights, property or safety of komozoo.com, the site or users of it.

H. Security

komozoo.com is committed to respecting privacy regulations and doing everything in its power to protect your personal data.

I. Miscellaneous

This charter is without prejudice to the right that komozoo has with respect to certain visitors to whom a contract, the law or any other document of a contractual, regulatory or legal nature authorizes it to more extensive operations. .

In this case, the most favorable norm for komozoo applies.

If you feel that for any reason our site does not comply with the regulations on the protection of privacy, you can contact us.

Contact

Mail: info@komozoo.com

Postal address: 12 chaussée d'antwerp, 1000 Brussels - BE

Telephone: +32 (2) 732-37-99